REPORTING CONTEXT ABOUT US OUR OPERATING CONTEXT OUR PERFORMANCE OUR LEADERSHIP GOVERNANCE OUR FINANCIAL STATEMENTS SHAREHOLDERS' CORNER ENGAGING ENGAGING WITH OUR STAKEHOLDERS Consumers and customers Our stakeholders are those groups and people that affect or are affected by the activities of the Group. We respect the interests of our stakeholders and are committed to constructive engagements with them, in line with the recommendations of the National Code of Corporate Governance for Mauritius (2016). The Board is responsible for ensuring timely and comprehensive communication to all stakeholders regarding significant events, and is kept apprised of significant engagements and developments regarding stakeholder interests. Our engagements with stakeholders promote appropriate dialogue to ensure we understand their legitimate needs and interests. Information from our stakeholders provides insight into developing trends, emerging risks and opportunities and material matters, and informs leadership discussions and strategy. How we engage Engagement takes place at different levels in the Group and through various channels, depending on how we usually interact with each stakeholder group. For example, the sales and distribution teams engage with customers as part of their day-to-day business activities, while shareholders are engaged at an executive or Board level. The section that follows shows PhoenixBev’s primary stakeholder groups, how we engage with them, their main concerns and how we address these: • Creative media in English, French and Creole • Events and sponsorships • Focus groups • Market surveys • Social media • Customer Response Unit • PR activities • Websites, including the PhoenixEarth and Lespri Zil websites • Products at competitive prices • Business ethics and compliance • Sustainable business practices • Excellent service • Product quality and safety • Health and safety during Covid-19 How we address their primary concerns Our product range includes cost-effective package sizes, we aim to contain costs across our value chain and we limit price increases as far as possible. We are committed to ethical business practices as well as environmental and social responsibility. We participate in joint projects and business planning with customers to align our interests and activities, and team members interact directly with customers to ensure excellent service. We conduct regular targeted customer surveys and the Customer Response Unit monitors customer satisfaction and needs. Strict quality assurance processes are in place from the start of the product life cycle, our management systems align with international quality and food safety management standards, and are regularly audited by key partners against industry best practice. Strict Covid-19 hygiene protocols are in place to safeguard the health and safety of team members and customers. Our Mauritian production facilities have been independently certified by LIBA in terms of their Feel Safe standards to assure consumers, customers, team members and the general public. Engagement channels Stakeholder expectations Partners and suppliers • Consultations and meetings • Requests for proposals • Site visits, operation and quality audits • Workshops and brand summits • Business ethics and compliance • Contribution to society • Economic impact • Sustainable business practices • Excellent service • Fair labour practices • Human rights • Product quality and safety How we address their primary concerns We are committed to ethical and responsible business practices, which include compliance with all applicable laws, regulations and the fundamental principles of human rights, including those drawn up by the International Labour Organisation, and the relevant laws and conventions in our countries of operation. We support our host communities through our role as a local employer and our CSR activities. We engage with NGOs to promote the circular economy, social upliftment and environmental protection, and are active in contributing to national events. Strict quality assurance processes are in place from the start of the product life cycle, our management systems align with international quality and food safety management standards, and are regularly audited by key partners against industry best practice. How we engage Stakeholder expectations Team members • Communication during day-to-day business activities • Inclusion in the decision-making process through the Comité d’entreprise • Meetings with team member representatives • Performance management process • Workshops and meetings • Fair labour practices • Health and safety during Covid-19 and continued employment • Business ethics and compliance • Contribution to society • Economic impact • Sustainable business practices • Human rights • Profitability How we address their primary concerns PhoenixBev is committed to ethical and responsible business practices, which include compliance with all applicable laws and regulations, including labour laws, as well as respect for the fundamental principles of human rights. Programmes are in place to support the health, safety and well-being of our team members, and include a strict Covid-19 hygiene protocol. How we engage Stakeholder expectations Related risks: Related risks: Related risks: 1 1 1 5 8 2 9 5 6 7 9 12 31 Phoenix Beverages Limited Integrated Report 2022 30 Phoenix Beverages Limited Integrated Report 2022
RkJQdWJsaXNoZXIy MTcyNjcwMw==