REPORTING CONTEXT ABOUT US OUR OPERATING CONTEXT OUR PERFORMANCE OUR LEADERSHIP GOVERNANCE OUR FINANCIAL STATEMENTS SHAREHOLDERS' CORNER Product quality and safety Product quality and food safety are an ongoing priority and key elements of world-class execution. They ensure that our products satisfy and delight our customers, enhance brand loyalty and protect PhoenixBev’s reputation. Robust controls and assurance processes are in place at our operations to ensure consistent product quality and food safety. These include: INTELLECTUAL INTELLECTUAL CAPITAL Internal controls and assurance Alignment with international management standards Compliance with partner standards LIBA Feel Safe Rigorous quality and food safety controls at all four production sites supported by quality assurance processes and a comprehensive internal audit system to ensure inputs, outputs and waste conform to specifications and traceability. The quality teams participate in IBL’s Technical Quality Committee to share and disseminate best practices across the IBL group. Systems are in place that align with international management standards: FSSC 22000 V5.1 (food safety management), ISO 9001:2015 (quality management), ISO 14001: 2015 (environmental management), ISO 45001: 2018 (occupational health and safety management) and ISO/IEC 17025: 2017 (competence of testing and calibration of laboratories). Operations are regularly audited and certified in terms of these standards as shown in the table on the facing page. Our key international partners, including The Coca-Cola Company, Diageo and Schweppes International Limited, conduct regular audits of compliance with their requirements in the areas of food safety, quality, occupational safety, environmental and human rights standards. Following the first Covid-19 lockdown, we engaged LIBA to provide an additional external assessment of Covid-19 protocols, personal hygiene, workplace health and safety, and water systems safety at our operations. Certification Brewery Limonaderie Nouvelle France Edena International standards FSSC 22000 V5.1 Planned for 2024 ISO 9001: 2015 Q4 2022 ISO 14001: 2015 Q4 2022 ISO 45001: 2018 Q4 2022 Planned for 2024 ISO/IEC 17025: 2017 N/A N/A N/A Partner standards The Coca-Cola Company KORE-QSE N/A The Coca-Cola Company SGP Human Rights N/A Schweppes International Limited/Suntory Beverage & Food Europe N/A N/A N/A Voluntary standards LIBA Feel Safe N/A Arômes naturels de pamplemousse We will continue to promote and expand our portfolio with Innovative and unique products in the new financial year with activities revolving around the soccer world cup and around our brand assets like Kafe Kiltir or Lesprizil locally and regionally. Moreover, 2023 will bear a special celebration tone with the 60 years of Phoenix Beer and 70th anniversary of the launch of Coca-Cola on the island Focus for 2023 CONTINUED 57 56 Phoenix Beverages Limited Integrated Report 2022 Phoenix Beverages Limited Integrated Report 2022
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